By using this store, you fully agree to the terms of use outlined below. We reserve the right to modify these terms at any time without prior notice. Continued use of the site constitutes acceptance of the changes.

Customers must be over 18 years old or use the site under parental supervision. Accurate and complete information must be provided when registering or placing an order.

It is prohibited to use the store for any illegal or fraudulent activity, or to infringe on intellectual property rights.

Prices listed on the website include VAT and may be updated without prior notice.

We reserve the right to cancel any order if incorrect data, pricing errors, or suspicious activity is detected.

All content on the website (images, text, product descriptions) is the property of the store and may not be used without prior permission.

  • “VITTORIO FZE” maintains the https://vittorio-parfum.com/ Website (“Site”).
  • “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.
  • “Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE”
  • ‘’Visa or MasterCard debit and credit cards in AED will be accepted for payment’’
  • ‘’The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency”.
  • ‘’We will not trade with or provide any services to OFAC and sanctioned countries’’
  • ‘’Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website’’
  • ‘’Cardholder must retain a copy of transaction records and https://vittorio-parfum.com/ policies and rules’’
  • ‘’User is responsible for maintaining the confidentiality of his account’’ 

  • Cookie Policy – Vittorio Parfum

    This Cookie Policy explains how Vittorio Parfum (“we”, “us”, “our”) uses cookies and similar technologies on our website vittorio-parfum.com.

    By using our website, you agree to the use of cookies as described in this policy.

    1. What Are Cookies?

    Cookies are small text files stored on your device when you visit our website. They help us enhance website functionality, improve user experience and analyze performance.

    1. Types of Cookies We Use
    2. Necessary Cookies

    These cookies are essential for the website to function properly.
    They include:

    • WordPress session cookies
    • WooCommerce cart & checkout cookies
    • Security and firewall cookies

    These cookies cannot be disabled.

    1. Functional Cookies

    These cookies allow the website to remember your preferences and improve usability.

    Examples include:

    • Weglot language selection
    • Display and layout preferences
    • Saved form inputs
    1. Analytics Cookies

    Used to collect anonymous information about how users interact with our website.

    Examples:

    • Google Analytics cookies
    • Performance tracking tools

    These help us improve website performance.

    1. Marketing Cookies

    These cookies track your browsing activity to deliver personalized ads.

    Examples:

    • Meta Pixel
    • TikTok Pixel
    • Google Ads Remarketing
    1. Third-Party Cookies

    Some cookies are placed by third-party tools integrated on our website, such as:

    • Google (Analytics, Ads, Fonts)
    • Weglot (language translation services)
    • Facebook Pixel
    • TikTok Pixel
    • WooCommerce
    • Payment gateways (Telr, Stripe, PayTabs if applicable)

    Each external service follows its own privacy policy.

    1. Managing Your Cookies

    You can manage or delete cookies through your browser settings:

    • Chrome → Settings → Privacy → Cookies
    • Safari → Preferences → Privacy
    • Firefox → Options → Privacy & Security
    • Edge → Settings → Cookies & Permissions

    Disabling cookies may affect certain website features.

    1. Updates to This Policy

    We may update this Cookie Policy from time to time.
    Changes will be published on this page with a new revision date.

    1. Contact Information

    If you have any questions regarding this Cookie Policy, you may contact us at:

    📧 info@vittorio-parfum.com

     

  • DELIVERY POLICY

    1. Delivery Process

    All orders placed on vittorio-parfum.com are processed and shipped via Aramex courier service.
    Once the order is placed and payment is confirmed, customers will receive an email confirmation with their order details and tracking number.

    Customers must provide a complete and accurate delivery address and contact information to avoid delays.

    1. Delivery Locations

    We deliver our products across the UAE and internationally through Aramex.

    1. Delivery Time

    UAE Deliveries:

    Delivery to UAE cities takes 1–2 business days.

    International Deliveries:

    Delivery outside the UAE usually takes 4–10 business days, depending on the destination country and customs clearance.

    1. Delivery Fees

    Within UAE:

    Delivery fees within the UAE are charged at a flat rate of AED 10.

    International Shipping:

    International delivery fees are calculated based on the destination and will be displayed at checkout.

    1. Multiple Shipments (if applicable)

    If the order is processed in multiple shipments, each shipment may appear as separate transactions on the monthly cardholder statement.

    1. Delivery Confirmation

    Aramex may require proof of delivery such as a signature or delivery confirmation upon receipt.
    Delivery is considered completed once the product is received and acknowledged by the customer or an authorized person.

    1. Failed Delivery / Incorrect Address

    If the customer provides an incorrect address or is unavailable to receive the package, Aramex may reschedule delivery. Additional charges may apply in such cases.

    1. Delays

    Delivery times may vary due to:

    • national holidays
    • weather conditions
    • customs processing
    • courier operational delays

    We always strive to deliver orders on time.

    1. Contact

    For any inquiries regarding delivery:
    Email: info@vittorio-parfum.com

  • PAYMENT CONFIRMATION POLICY

    Once the payment is completed successfully on vittorio-parfum.com, the customer will receive an instant payment confirmation.

    Confirmation includes the following details:

    • Order number
    • Payment amount
    • Delivery address
    • Product details

    How the customer receives confirmation:

    • An order confirmation email is sent immediately after the payment is processed.
    • A separate payment receipt email/SMS may also be sent by our payment gateway provider (Telr).

    If the customer does not receive the confirmation within 1 hour, they should contact us at:
    Email: info@vittorio-parfum.com

  • CANCELLATION POLICY

    1. Order Cancellation Before Shipping

    Customers may cancel their order within 24 hours of placing it, as long as the order has not been shipped yet.

    To request a cancellation, please contact us immediately at:
    support@vittorio-parfum.com

    1. Orders Already Shipped

    If the order has already been processed or handed over to the courier (Aramex), cancellation is no longer possible.
    In this case, the order may be returned according to our Return & Exchange Policy.

    1. Cancellation Fees

    Online prepaid orders:

    • Cancellation before shipping: 3% service fee applies.
      • Cancellation after shipping is not available.

    Cash on Delivery (COD) orders:

    • Cancellation before shipping: free of charge.
      • Cancellation after shipping is not available.
    1. Refund Time

    Approved cancellations will be refunded to the same payment method used at checkout.
    Refunds may take up to 7–10 business days to appear on the customer’s bank account.
    International refunds may take up to 45 days as per banking procedures.

    1. Multiple Shipments

    If your order is processed in multiple shipments, each shipment may appear as separate charges on the monthly card statement.

    1. Contact

    For cancellation requests, please contact us at:
    📧 support@vittorio-parfum.com